Shipping policy
Below is our shipping policy to provide you with a clear understanding of how we handle the delivery of your orders.
Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons, processing times may be extended, and we appreciate your patience.
Shipping Rates: Shipping rates are calculated based on the destination and the weight of your order. We offer standard and expedited shipping options to cater to your preferences and urgency. Free shipping may be available for orders exceeding a certain amount, as specified during checkout.
Shipping Carriers: We partner with reliable shipping carriers to ensure your orders are delivered securely and on time. Tracking information will be provided once your order is dispatched, allowing you to monitor its journey to your doorstep.
Estimated Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Standard shipping usually takes 5 to 7 business days, while expedited shipping may arrive sooner. Please note that these are estimated times, and external factors like customs or unforeseen circumstances may affect delivery.
International Shipping: We offer international shipping to bring our winter and fur collection worldwide. Customers are responsible for any customs duties or taxes imposed by their respective countries.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to track the progress of your shipment in real-time.
Lost or Delayed Shipments: In the rare event of a lost or significantly delayed shipment, please contact our customer support team at info@mysweetness.shop We will investigate the issue promptly and work towards a satisfactory resolution.
Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.
We appreciate your business and are committed to ensuring a smooth and reliable shipping experience for all our customers. If you have any questions or concerns, feel free to reach out to our customer support team at info@mysweetness.shop.
Thank you for shopping with My Sweetness Shop!