Refund policy

If you are not entirely pleased with your purchase, we are here to help with our Returns and Exchanges Policy.

1. Eligibility for Returns and Exchanges:

  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns and exchanges are typically accepted within 14 days from the date of delivery.

2. How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer support team at info@mysweetness.shop with your order number, payment invoice and details of the item you wish to return or exchange.
  • Our team will guide you through the process and provide you with the necessary instructions.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure your return is received.

4. Refund or Exchange Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed to the original payment method. Exchanges will be shipped promptly.

5. Non-Returnable Items:

  • Certain items are non-returnable, including gift cards and downloadable software.

6. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.

7. Refunds Processing Time:

  • Refunds may take 3 business days to process, depending on your payment method and financial institution.

8. International Returns:

  • For international returns, please contact our customer support team to discuss the best way to proceed.

9. Changes to the Returns and Exchanges Policy:

  • We reserve the right to update our Returns and Exchanges Policy. Any changes will be communicated on our website.

If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer support team at info@mysweetness.shop

Thank you for shopping with My Sweetness shop. We appreciate your understanding and cooperation.